Solutions Engineer

Solutions Engineer

Who we're looking for:

We're looking for a technical, customer-facing engineer to join our Sales & Solutions Engineering team — the technical backbone of our sales process and the hands-on force behind successful implementations, from the first technical conversation through steady-state deployment. This role blends deal-cycle technical ownership with post-sales implementation and support: you'll be judged on deal outcomes alongside your Account Executive, and on how smoothly customers land and run on BigID afterward. This isn't a "talk about the product" role — you'll personally build, configure, troubleshoot, and improve BigID in customer environments, both during the sales cycle and long after close.

What you'll do:

Pre-sales / deal cycle

• Partner directly with Account Executives across the full sales cycle: discovery, qualification, and technical strategy for each opportunity
• Deliver tailored product demos to technical and executive stakeholders, adapting on the fly to what the prospect actually cares about
• Design, build, and run hands-on POCs/POVs in prospect environments: real data, real integrations, real results, not slideware
• Own responses to RFPs/RFIs and security/technical questionnaires
• Handle technical objections and competitive positioning in real time, in front of the customer

Post-sales implementation & ongoing delivery

• Lead hands-on technical implementation for new deployments — you're the one in the environment doing the setup, not just handing over documentation
• Own environment provisioning, integration configuration, and data source connections for new customers
• Validate deployments against what was promised during the sales cycle, so what was sold is what gets delivered
• Be the technical face of the customer's first weeks with BigID — the point where trust either solidifies or breaks
• Smoothly transition stabilized accounts to ongoing Customer Success/Support, with clean documentation of what was built and why

Support, troubleshooting & product improvement

• Troubleshoot complex software modules based on written and verbal issue reports from technical support, sales, account managers, and customers directly
• Own internal and external customer calls, providing technical insight into reported issues and delivering fixes or workarounds to resolve field problems
• Design and configure integrations with customer systems (APIs, authentication protocols, data pipelines) throughout the customer lifecycle, not just at kickoff
• Develop and modify modules to implement workarounds for issues or as professional services enhancements
• Write and maintain scripts/tools to automate repetitive implementation, deployment, or diagnostic tasks
• Play a key role in feature design activities, developing deep expertise in product functionality, and partner with QA and development teams to recommend and validate resolutions
• Contribute to technical support training, including compiling materials and delivering sessions to other tiers

 

What you'll bring:

• Strong troubleshooting skills and a methodical, structured approach to problem-solving
• Hands-on experience leading or supporting technical implementations/deployments, not just post-deployment support
• Prior experience working directly with customers, including on-site visits
• Excellent written and verbal communication skills, with strong teamwork abilities and the ability to manage multiple high-priority issues at once
• Demonstrated experience writing production code in Python and Java
• Experience with databases, particularly MongoDB
• Working knowledge of networking protocols and technologies (HTTP, SSL, TCP/IP, DNS, network components)
• Experience with REST APIs and integration development (authentication flows such as OAuth/SAML, webhooks, data mapping)
• Experience with Kubernetes and other container orchestration technologies
• Familiarity with cloud platforms (AWS, Azure, or GCP) and basic infrastructure concepts
• Hands-on experience with Linux environments, including installation, network configuration, and bash/shell scripting
• Experience with CI/CD pipelines and version control (Git) in a commercial development environment
• Experience in a commercial development environment, with familiarity with formal QA processes, development best practices, scheduling, defect tracking, and build environments
• IT experience in large organizations — a plus