Support Engineer III

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products. 

InterSystems Worldwide Response Center helps our customers succeed by solving problems. 

As a developer support professional in the WRC: 

• You manage the solution of complicated problems in complex technical environments.
• You will contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private.
• You will work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance.
• You will use source code as an investigative resource.
• You own responsibility for solutions, decide the plan of attack, and are accountable for the results.
• You will support customers building applications that use AI-enabling technologies embedded in our products.

You will grow your career and build your value. 

• We provide training to hone your problem-solving and communication skills.
• You will be exposed to a broad range of technology.
• You will gain skills and confidence in driving high-leverage situations.
• You have the opportunity for constant learning.
• A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.
• You will be challenged, so make sure a challenge is what you are looking for.
• After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

You need to have: 

• BS in Computer Science, Engineering or hard Science
• Enthusiasm for solving interesting problems.
• Experience with Unix/Linux or Windows environments a plus.
• Strong Communication skills are a must.
• Experience in the healthcare IT industry is valued.
• 10+ years of experience developing or maintaining software.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.