System Administrator / Tier II Support

Arcfield Overview: Arcfield was purpose-built to relentlessly protect the nation and its allies from today’s national security threats. We have nearly 70 years of proven expertise and excel in space superiority, hypersonic defense and nuclear deterrence, digital transformation, and surface and undersea warfare domains. Our solution areas include space mission engineering, atmospheric science, digital engineering, mission assurance, and advances in modeling and simulation that together with our enterprise-wide adoption of artificial intelligence and machine learning, lead to better systems and timely, reliable decision-making. Headquartered in Chantilly, VA with 18 North American offices, Arcfield employs 2,200 engineers, scientists, analysts, IT specialists and other professionals who challenge the status quo to deliver an efficient technological advantage to our national security and defense partners. Responsibilities:

• Serve as a point of contact for IT support requests, responding to incoming inquiries via phone, email, ticketing system, or in person.
• Install, configure, and update end-user operating systems, applications, and security software using Microsoft On-Premise Configuration Management
• Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, and printers.
• Maintain inventory of hardware and software assets.
• Provide onboarding support, including setting up and configuring devices, user accounts, and email systems for new employees.
• Educate and train end-users on basic technology tasks such as password management, data backup, and software usage.
• Document help desk tickets, issue resolutions, and repetitive problems to enable efficient troubleshooting and to inform future preventative measures.
• Manage Active Directory, group policies, and user accounts, ensuring appropriate access permissions.
• Monitor system performance and ensure high levels of availability and reliability.
• Work with internal teams and external vendors to implement new IT initiatives, projects, or solutions.
• Plan and apply system upgrades, patches, and firmware updates to maintain compliance and security standards.
• Escalate unresolved issues to senior IT staff or vendors when necessary.
• Maintain a positive customer-service approach to problem-solving and issue resolution.
• Install, configure, and maintain IT infrastructure.
• Monitor and respond to security vulnerabilities or incidents, ensuring systems are protected from breaches or cyber threats.

Qualifications:

• 2 to 4 years of experience with BS/BA or 0 to 2 years with MS/MA or 8-10 years of experience with HS.
• DoD Approved 8570 - IAT Level II (e.g., Sec+, CISSP, etc.)
• Must possess and be able to maintain an active TS/SCI clearance with the ability to obtain a Polygraph.
• Ability to work independently
• Proficiency with Windows operating systems.
• Strong understanding of desktop hardware troubleshooting.
• Understanding of information security best practices.
• Knowledge of Active Directory, Office administration, and email Exchange systems.
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with networking protocols (e.g., TCP/IP, DHCP) and hardware (e.g., routers, firewalls, switches).
• Exceptional problem-solving, analytical, and multitasking abilities.
• Clear and effective written and verbal communication skills, with a service-oriented attitude.
• Basic understanding of scripting and automation (PowerShell, Bash, Python).
• Experience with Linux systems

• Ability to lift and carry IT equipment weighing up to 50 lbs.
• Availability for on-call support as needed, including occasional after-hours and weekend support.
• Willingness to travel to additional office locations. (travel 10% or less of time)
• Flexible hours with 9/80 schedule that covers core hours of 9:00AM to 3:00PM

• Experience with Linux system administration.
• Experience with Voice over IP phone systems.
• Experience with Microsoft On-Premise Software Center Configuration Management

Equal Pay Act: This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $68,812.50 Max: $119,651.59 EEO Statement:

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.