Systems Engineering Team Lead
City of Chesapeake · Chesapeake, VA, US
Apply directly on City of Chesapeake’s careers site — no account needed.
About the role
Alpha Status: This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City’s operational status.
Must be available to work evenings, weekends, and holidays when required to meet operational needs. Rotating on-call requirement.
The City of Chesapeake’s Department of Information Technology (IT) Infrastructure Operations Team is searching for a Systems Engineering Team Lead. The Systems Engineering Team is responsible for server infrastructure, virtualization platforms, storage solutions, messaging and directory services, cloud services, cybersecurity coordination, remote work technologies, and IT customer service.
The Team Lead serves as the primary leader for the Systems Engineering function and is responsible for the strategic planning, implementation, operation, and continuous improvement of the City’s enterprise compute infrastructure environment. This position provides leadership and oversight for technical staff, projects, operational support services, vendor relationships, and technology modernization initiatives while ensuring alignment with City goals and service delivery requirements.
Leadership and Supervisory Responsibilities
- Directly supervise systems engineers, administrators, and technical support personnel.
- Establish work priorities, assign projects and operational responsibilities, and evaluate staff performance.
- Participate in recruitment, interviewing, hiring, onboarding, coaching, disciplinary actions, and succession planning.
- Develop employee training plans and promote professional development and certification achievement.
- Establish team goals, performance expectations, and accountability measures.
- Foster a culture of collaboration, customer service, innovation, and continuous improvement.
Technical and Operational Responsibilities
- Provide strategic direction for enterprise infrastructure, virtualization, storage, cloud services, identity management, backup and disaster recovery platforms.
- Oversee technology projects from planning and budgeting through implementation and operational transition.
- Manage operational support processes including incident, problem, change, and configuration management.
- Ensure infrastructure availability, reliability, scalability, and security.
- Develop and maintain technology standards, architecture documentation, policies, and procedures.
- Coordinate vendor installations, maintenance activities, and technology refresh initiatives.
- Support CJIS, HIPAA, cybersecurity, and regulatory compliance requirements. Lead emergency response and major incident management activities.
Vendor Management
- Maintain and manage relationships with the City’s IT vendors and partners.
- Prepare business cases, cost estimates, procurement documentation, and technology funding requests.
- Monitor expenditures and ensure responsible stewardship of public resources.
- Evaluate vendor proposals. Identify opportunities for cost optimization, consolidation, and operational efficiency.
Performance Metrics and Leadership Expectations
- Maintain infrastructure availability and reliability targets for critical systems and services.
- Deliver projects on schedule, within scope, and within approved budget parameters.
- Improve service delivery through measurable reductions in incidents, outages, and operational risks.
- Ensure timely completion of employee performance evaluations and development plans.
- Maintain current documentation, disaster recovery procedures, and operational standards.
- Promote customer satisfaction through responsive and effective service delivery. Drive continuous improvement initiatives through automation, modernization, and process optimization.
Requires any combination of education and experience equivalent to a bachelor’s degree in computer science, information systems, or a closely related field.
Experience:
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of related, full-time equivalent experience.
Special Certifications and Licenses:
Requires a valid driver’s license and a driving record in compliance with City Driving Standards.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
- Public sector or local government IT experience.
- Experience with Nutanix, AWS, VMware Cloud Foundation, NSX-T, vSAN, and automation platforms.
- Knowledge of ITIL service management practices.
- Professional certifications such as ITIL, VCP, AWS Solutions Architect or equivalent.
- Seven or more years of progressively responsible IT infrastructure experience.
- Three or more years of supervisory, management, or team leadership experience.
- Experience managing enterprise Microsoft servers, Entra/M365, VMware, cloud, storage, identity management, and backup technologies.
- Strong project management, communication, budgeting, and organizational skills.
- Demonstrated ability to lead teams, manage competing priorities, and build effective stakeholder relationships.
Candidates must be U.S. citizen, possess a U.S. Work Permit, or have Permanent Residency.
CJIS/PREA Disclaimer: This position will provide direct support to the City’s Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems (CJIS) criminal background clearance and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.
ADA Checklist
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Professional References
Please provide contact information for professional references.
Description sourced from the public Indeed listing — this role isn't indexed from the company's career page yet.
Skills
- Leadership
- Project Management
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