Team Leader - Client Escalations
Getwingapp · Metro Manila
Apply directly on Getwingapp’s careers site — no account needed.
About the role
The Team Leader - Client Escalations oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
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