Technical Account Manager/Partner - OSIT

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, OSIT, is looking for is looking for an experienced Technical Account Manager /Partner to join their team in Osborne Park.

This is more than a traditional account management role. You will become a trusted advisor to a portfolio of business clients, taking ownership of their entire IT experience while leading a high-performing technical service team. You will combine strategic relationship management, commercial leadership, technical expertise, and project oversight to ensure our clients receive exceptional service that helps their businesses thrive. If you enjoy building long-term client partnerships, solving business challenges with technology, and leading talented engineers, we'd love to hear from you.

Responsibilities

• Build trusted, long-term relationships as the primary point of contact for your assigned clients.
• Lead the end-to-end delivery of managed IT services, ensuring exceptional client satisfaction.
• Conduct regular strategic client reviews, including IT Health & Security Checks, IT Roadmaps, Technology Needs Assessments, and Disaster Recovery planning.
• Identify opportunities to improve client environments while proactively managing risks.
• Design, scope, quote, and oversee infrastructure projects and technology upgrades.
• Lead solution architecture discussions and recommend scalable, business-focused technology solutions.
• Manage project delivery, ensuring work is completed on time, within scope, and to a high standard.
• Provide commercial leadership by managing agreements, reviewing invoices, balancing profitability with client outcomes, and identifying growth opportunities.
• Lead, coach, and develop a team of engineers, driving accountability, engagement, and high performance.
• Work closely with technical specialists, vendors, and internal stakeholders to deliver outstanding service.
• Manage escalations and ensure issues are resolved professionally and efficiently.
• Champion continuous improvement, ensuring clients remain aligned with OSIT's technology standards and best practices.

Skills Required

We are looking for someone who combines technical expertise with outstanding leadership and relationship management skills.

• Previous experience working in a Managed Service Provider environment.
• Experience in Technical Account Management, IT Management, Service Delivery Management, or a similar leadership role.
• Strong understanding of Microsoft technologies, networking, cloud platforms, cybersecurity, and modern IT infrastructure.
• Demonstrated experience leading technical teams and managing performance.
• Strong commercial awareness with the ability to balance customer outcomes and business objectives.
• Excellent communication skills with the ability to translate technical concepts into business language.
• Proven project management, solution design, and client consulting experience.
• Strong organisational, negotiation, and problem-solving skills.
• Full driver's licence and reliable vehicle for client site visits.

Benefits

At OSIT, you will be part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

• Exposure to a broad range of technologies and industries.
• Ongoing training and professional development opportunities.
• An amazing supportive team culture, monthly free team lunches, social club events and company Discord server
• Career progression opportunities within a growing technology business.
• A varied role that combines technical support, project work and client engagement.