Technical Onboarding Specialist (E-commerce Integrations)

Main responsibilities

• Set up and launch clients on the platform
• Configure integrations and troubleshoot issues during onboarding
• Act as the primary client contact during the launch phase, ensuring timely delivery
• Import, clean, map, and optimise product data across marketplaces
• Validate product feeds and ensure marketplace compliance
• Understand client goals and align onboarding accordingly
• Deliver client training sessions and enable platform adoption
• Monitor integrations and resolve product listing or data issues
• Ensure accurate and timely project status updates on multiple platforms
• Maintain documentation, best practices, and process improvements
• Coordinate with multiple different internal and external stakeholders

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Fluent in both written and spoken English.
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Strong working knowledge of Excel and HTML.
• Experience managing multiple complex client projects simultaneously.
• Strong problem-solving skills with a client-focused mindset.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Strong documentation and process development abilities.
• Experience delivering software training content.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.
• Experience working with enterprise clients and/or within the e-commerce industry.
• Familiarity with remote-based training tools.