Technical Product Manager - Incident Management

About the role

Are you passionate about improving the way engineering teams
respond to and resolve incidents? Do you thrive in complex problem spaces and
enjoy driving meaningful change through technology and process? We’re looking
for a talented Technical Product Manager to join our team and help shape the future of
incident management.

In this role, you’ll work to transform the tools and
workflows developers use during high-pressure moments. From early discovery
through to strategy, delivery, and large-scale rollout, you’ll own the
end-to-end product lifecycle. Your work will directly impact developer
experience, system reliability, and operational efficiency across the
organisation. You’ll be at the heart of enabling engineering teams to respond
with confidence and clarity—turning incidents into opportunities for learning
and resilience.

We know life looks a little different for each of us. That’s
why at Tesco, we always welcome chats about flexible working. Some people are
at the start of their careers, some want the freedom to do the things they
love. Others are going through life-changing moments like becoming a carer,
nearing retirement, adapting to parenthood, or something else. So, talk to us
throughout your application about how we can support.

You will be responsible for

• Understand key user personas, customers &
  stakeholders and their pain points
• Prioritise features and improvements that reduce
  friction and restore services faster
• Produce and drive a strategy and roadmap that
  provides valuable incremental wins to Tesco
• Proactively align internally with central teams,
  such as Observability and Architects.
• Form a strategy for how improvements can be
  scaled to the significant number of technology teams we support
• Performance and adoption of the product and work
  towards achieving the outcomes and key results (OKRs).
  
  

You will need

• Product Management Expertise : Proven
  experience owning product strategy, discovery, delivery, and
  rollout—ideally in technical or developer-facing domains.


• Customer-Centric Mindset : Ability to deeply
  understand user needs, especially those of developers and SREs, and
  translate them into impactful solutions.


• Strategic Thinking : Comfortable navigating
  ambiguity, setting direction, and aligning stakeholders around a clear
  product vision.


• Execution Excellence : Skilled in managing
  backlogs, writing clear requirements, and collaborating with engineering
  and design to ship high-quality products.


• Data-Informed Decision Making : Experience
  using qualitative and quantitative insights to assess value, measure
  impact, and iterate effectively.


• Strong Communication : Able to engage and
  influence across levels—from engineers to senior leadership—with clarity
  and empathy.


• Technical Fluency : Familiarity with incident
  management concepts, developer tooling, or infrastructure domains is a
  strong plus.
• 
  

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Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Private medical insurance


• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.