UX Researcher

Overview

Join our innovative team as a UX Researcher and play a pivotal role in shaping exceptional digital experiences! In this dynamic position, you will lead user research initiatives, gather insights, and translate data into actionable design strategies that enhance usability and engagement across diverse platforms. Your expertise will drive product development, ensuring our solutions meet user needs while aligning with business goals. If you’re passionate about understanding users deeply and transforming that knowledge into compelling designs, this is the perfect opportunity to make a meaningful impact in a fast-paced, collaborative environment.

Responsibilities

• Conduct comprehensive user research through interviews, surveys, usability testing, and field studies to uncover user behaviors and preferences.
• Collaborate closely with product managers, designers, front-end developers, and stakeholders to define research objectives aligned with business requirements.
• Analyze quantitative data from tools like Google Analytics 360, Web analytics, and SQL databases to identify patterns and inform design decisions.
• Develop personas, user journeys, wireframes, and prototypes using tools such as Figma, Adobe XD, Axure, InVision, and Zeplin to visualize insights effectively.
• Lead usability testing sessions on web applications, mobile applications, and responsive web design projects to validate design solutions.
• Advocate for accessibility in interaction design and ensure compliance with web accessibility standards across all digital products.
• Present research findings clearly through data visualization techniques and collaborate on iterative design improvements within Agile development cycles.

Qualifications

• Proven experience in user research for product design within fast-paced environments focused on e-commerce or digital platforms.
• Strong understanding of front-end development technologies including HTML, CSS, JavaScript frameworks like React and Angular.
• Familiarity with SDLC (Software Development Life Cycle), Agile methodologies, and requirements gathering processes.
• Foodservice experience required
• Proficiency with UX design tools such as Adobe Creative Suite (Photoshop, Illustrator), Figma, Axure, Balsamiq, and InVision for wireframing and rapid prototyping.
• Knowledge of data analysis skills using SQL or similar tools to interpret web analytics and user behavior metrics.
• Experience conducting A/B testing (using Adobe Target or similar platforms) to optimize user flows and layout designs.
• Excellent analysis skills to synthesize qualitative insights into actionable recommendations for product development teams.
• Strong communication skills to articulate research findings effectively to technical and non-technical audiences.
• Ability to develop responsive designs for mobile devices and ensure web accessibility standards are met across all projects.

Join us in creating intuitive digital experiences that delight users worldwide! We value innovation, collaboration, and a passion for understanding what makes users tick—if that sounds like you, we’d love to see your application!

Pay: $51,798.49 - $62,380.98 per year

Benefits:

• 401(k)
• Dental insurance
• Parental leave

Application Question(s):

• Please describe your most recent experience in the food service industry?

Experience:

• Food service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Los Angeles, CA 90027 (Required)

Work Location: In person