• Review completed work for accuracy before notifying the client.
• Communicate clearly with clients regarding timelines, completed work, and any additional information needed.
• Document client requests and maintain accurate records of updates performed.
• Escalate advanced development requests or technical issues to the appropriate developer.
• Assist with custom website projects based on experience and skill level.
• Coordinate with designers, developers, onboarding specialists, and internal teams when a request requires additional support.
• Manage multiple client requests while meeting expected response and completion timelines.

Required Skills and Experience

• Experience editing websites through a content management system.
• Familiarity with WordPress, Duda, Wix, or similar website-building platforms.
• Strong customer service and phone communication skills.
• Ability to translate client requests into clear website changes.
• Strong attention to detail and ability to proofread work.
• Comfortable managing multiple requests and shifting priorities.
• Basic understanding of website structure, desktop and mobile layouts, links, forms, images, and navigation.
• Ability to work independently while knowing when to involve a designer or developer.
• Strong written communication and organizational skills.
• Willingness to learn new website platforms and internal processes.
• Ability to work in person at our Newburgh, Indiana office during the scheduled hours.

Preferred Qualifications

• Experience working for a digital marketing agency, website company, or software company.
• Familiarity with HTML and CSS.
• Basic graphic design or image-editing experience.
• Experience with website forms, plugins, integrations, domains, hosting, or DNS.
• Experience working with ticketing systems, project management software, or customer relationship management platforms.
• Understanding of basic website accessibility and search engine optimization best practices.