Desk Collection Supervisor
Cermati.com · Jakarta, Jakarta, Indonesia
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About the role
- Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
- Recruitment, training and performance management of the collection team to ensure good productivity
- Process-reengineering of collection processes to improve productivity
- Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
- Manage and optimize collection cost
- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
- Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
- Bachelor's degree
- 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Manager
- Strong understanding of collections activities and process.
- Sound people supervisory/managerial skills.
- Excellent problem-solving skills.
- Advanced Communication skills, both verbal and written.
- Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.
- Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality.
- Ms-office skills.
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