HK Application Support Engineer
Sopra Steria · All Cities, , Hong Kong
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About the role
- Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
- Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
- Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
- Be responsible for handling business-driven or exchange-driven projects
- Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
- Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
- Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
- Provide system and process documentation
- Morning / Lunch shift duty, weekend and holiday work are required.
- Enhance the automation and resilience of production systems to improve operational efficiency and uptime
Competencies Required:
Technical:
- Good technical / scripting knowledge on Linux/Unix environment
- Proficiency with Python/shell
- Proficiency with network protocols like TCP, UDP, FIX
- Proficiency in Excel/VBA (huge plus)
Functional/Other skills:
- Good business knowledge on cash and derivatives products and market rules
- Experience with system monitoring
- Takes initiative and is results driven
- Strong decision making and analytical skills
- Ability to innovate
- Strong team player
- Excellent interpersonal and communication skills
- Fluent in English
Qualifications and Experience
- University qualification with IT Major
- Minimum of 1-2 years experience in trading support
Other Value-added Competencies
- Batch scheduling system
- Knowledge on Fixed income product
•Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave
•Health & insurance: Comprehensive coverage including General Practitioner, hospitalization
•Performance incentives: Annual bonus based on individual performance
•Learning & development: Training programs, certification opportunities, and training incentives to support career growth
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