IT Support & Systems Specialist

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We’re looking for curious, driven people who want to create impact through technology—and grow with us.

As we continue to grow, we are seeking a motivated IT Support Engineer & Systems Specialist to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.

Responsibilities

• Act as the primary point of contact for users seeking technical assistance, providing support with a calm and customer-focused demeanor.

• Perform remote and on-site troubleshooting through diagnostic techniques and tools.

• Guide users through step-by-step problem-solving processes and identify the best solutions.

• Escalate complex, unresolved issues to the appropriate higher-level support or external vendors when necessary.
• Assist in the maintenance and administration of core infrastructure technologies.
• Develop and maintain scripts or automations on IT-related platforms to streamline daily operations.
• Proactively identify bottlenecks and suggest practical improvements to support procedures and internal processes.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related technical field.

• 2 years of proven experience in a Helpdesk, Technical Support, or Junior SysAdmin role.

• Basic scripting/automation knowledge (e.g., PowerShell, Python, or Bash) is highly preferred.
• Hands-on experience or familiarity with Microsoft 365 administration.

• Knowledge of Virtualization (VMware) and Backup solutions (Veeam).

• Strong analytical skills with the ability to diagnose and resolve hardware and software issues efficiently.

• Strong organizational skills and the ability to manage multiple tasks and stakeholders simultaneously.
• Professional proficiency in English (both written and spoken).

• Excellent communication and interpersonal skills.

• Customer-focused with a calm and patient demeanor

Benefits

• An attractive salary package
• Private health insurance plan
• Career development and growth opportunities
• Continuous training via personalized seminars
• An amazing private & open-office workspace in Athens #LI_Onsite
• Stable and enjoyable working environment