Key Account Junior Associate (QRIS Project)
Cermati.com · Jakarta, Jakarta, Indonesia
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About the role
- Build and maintain strong relationships with partner, serving as their primary point of contact for all business-related matters.
- Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
- Conduct regular business reviews with partner to assess their needs, address concerns, and provide solutions that meet their objectives.
- Collaborate with cross-functional teams, such as operation, CS and partner to monitor QRIS settlement reporting and reconciliation process in daily basis
- Identify cross-selling opportunities within existing merchants to maximize revenue generation by optimizing QRIS campaign
- Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
- Prepare and present reports on QRIS performance to internal stakeholders.
- Manage contract negotiations, renewals, and pricing discussions in collaboration with the partner
- Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
- Collaborate with product development teams to provide feedback and insights from both clients and internal team
- Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.
- Excellent communication and interpersonal skills to effectively engage with partner, understand their needs, and build long-term relationships.
- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
- Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
- Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
- Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports.
- Proactive and self-motivated with a passion for delivering exceptional customer service.
- Ability to work independently, as well as collaboratively in a team environment.
- Strong industry knowledge and understanding of market dynamics especially in Banking/Payment Industry
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