Senior Manager - Payments

Location: Charlotte, NC (Hybrid - 3 days onsite)

Role Overview

• We are seeking a Senior Manager with experience in Payments, Professional Services and sector qualifications in Financial Services. This motivated leader will work closely with Sia go-to-market (“GTM”) and delivery teams to win and deliver payments –related consulting projects. With support from Sia’s global network of subject-matter experts and client credentials, this individual will be a key contributor to the growth of Sia’s Payments’ Team especially in North America.

  Key Responsibilities:

• Provide expert guidance on U.S. payment regulations affecting electronic transactions including credit, debit, EBT, ACH, Prepaid, BNPL, Crypto Currencies, RTP, FedNow, mobile payments, and other payment types.
• Ability to understand and interpret PCI DSS, KYC and AML, PSD2, SOC 2, OFAC, FinCEN, and FATF regulations and impacts on clients
• Assess and interpret emerging regulatory trends, supervisory expectations, and enforcement actions to develop compliance strategies
• Support clients in new product strategy, creation of product pipelines, new product development, product requirements and user stories, product road maps, and high-level strategic planning
• Develop regulatory frameworks, compliance programs, and internal policies to align with industry best practices
• Stay abreast of VISA, MasterCard, American Express, and other Association guidelines and best practices
• Enable client delivery with project management best practices, particularly using the Scaled Agile Framework

Project & Client Management

• Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
• Manage multiple consulting engagements, ensuring on-time and high-quality deliverables
• Provide status reporting of progress, dependencies, issues, risks and overall program health to Senior Management
• Lead cross-functional teams and collaborate with clients to drive project execution
• Drive business development by contributing to proposals, client presentations, and thought leadership

This job description is not intended to be all inclusive. Duties, responsibilities, and qualifications may be added, deleted, or modified at any time based on business needs.

• 9+ years of experience working in a Payments related organization (i.e. Issuer, Acquirer, FinTech, or Payments related role within your organization).
• Bachelor’s degree required in Finance, Business Management, or a related field from an accredited college/university is required , MBA is preferred
• Deep understanding of payments regulations and related issues affecting financial services organizations in the US.
• High level understanding of payments protocols (i.e. specifications and use of APIs), security best practices and standards, payments fraud, and compliance metrics and measures.
• Experience leading product implementations, developing requirements and user stories, and advising leadership on industry trends and best practices
• Excellent communication and stakeholder engagement skills, with the ability to convey complex concepts to senior executives.
• Project management skills, with experience overseeing payments initiatives and coordinating cross-functional teams.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• Preferred:

• Experience working as a Product Manager within Financial Services and/or Payments organization
• Experience with the Scaled Agile Framework
• Experience using Agile Tools (i.e. Rally, Jira, Confluence, ADO, etc.)
• Masters in Business Administration or other equivalent Masters Degree in Payments or Financial field

Compensation & Benefits 

Sia invests in total rewards that support how our people work, live, and grow. 

Compensation 

• Base Salary: $150,000–$165,000. Actual compensation within this range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by applicable law.

• Annual Performance Bonus 

• Personal Sales Bonus (uncapped)

Benefits 

• Medical, dental, and vision; company-paid life and AD&D; voluntary supplemental insurance and EAP 

• 401(k) with company match and immediate vesting; HSA and FSA options 

• College savings and student loan repayment programs 

• Paid parental leave; generous PTO, nine company holidays, and one floating holiday 

• Cell phone stipend; well-being and professional development programs   

Benefits are subject to applicable plan terms and eligibility requirements. 

Workplace 

Sia embraces a flexible workplace model that balances autonomy with in-person connection. Management is expected to be in the office at least three days per week, serving as culture carriers who mentor teams, strengthen client relationships, and lead by example. 

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. This position is not eligible for employment visa sponsorship now or in the future.

Our Commitment

At Sia, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive in a sense of belonging.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.