Director, Business Consulting, VRS, CX

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Business Consulting, VRS, CX based in Canada.

This leadership role offers the opportunity to shape customer transformation strategies and drive measurable business value through innovative CX solutions.
You will lead a consulting organization focused on helping enterprises optimize technology adoption, improve operations, and achieve strong ROI.
The position combines strategic vision, business consulting expertise, and operational leadership across analytics, quality management, and AI-enabled customer experience solutions.
You will guide senior customer stakeholders while building scalable consulting practices and delivering impactful outcomes.
Working across sales, product, engineering, and customer success teams, you will influence the evolution of customer experience strategies.
This opportunity is ideal for an experienced consulting leader passionate about transformation, technology, and developing high-performing teams.